This comprehensive two-day learning session provides students with the necessary skills and best practices to administer Sugar for successful results.  Through a combination of lecture and hands-on exercises, students will learn and apply the key competencies needed for setting up, configuring, maintaining, and customizing Sugar.

This course is designed for both on-demand and on-premise administrators.

Duration: 2 days    Version(s): 5.1, 5.2   Type: Classroom

Editions: Sugar Enterprise, Sugar Professional, Sugar Open Source

Objectives: This learning session will enable you to:

• Configure system settings
• Add logos to your Sugar system and quotes
• Load new modules
• Perform basic customizations using Studio
• Create new modules using Module Builder
• Configure email settings
• Implement users, teams and roles
• Create workflows
• Configure Tracker settings
• Upgrade to the latest version
• Understand installation best practices
• An Introduction to SugarCRM 5.5 and Roadmap.

Audience: Administrators

Prerequisites: Getting Started and/or prior experience navigating in Sugar.  A basic understanding of cron in a unix-based system or scheduled tasks and batch scripts in Windows is recommended for the workflows segment, but not required. A basic understanding of POP or IMAP and SMTP or sendmail is recommended for the email settings segment, but not required.