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SugarCRM Enterprise Edition |
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Sugar ENTERPRISE™ delivers advanced Customer Relationship Management (CRM) functionality to large companies who place a premium on flexibility and control.Business users will find an easy-to-use tool to manage interactions across the customer lifecycle. Executives will find a full set of reporting tools to ensure they have the information necessary to make informed decisions. For IT managers, Sugar Enterprise places a premium on flexibility with full set of tools for system management,customization and integration.
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Custom CRM
No two CRM implementations are the same. To gain competitive advantage, companies must adapt the CRM system to match how their business functions. A robust set of configuration options exist to tailor screens and navigation, and even to add new modules—with no coding necessary. With Sugar Module Builder, non-technical administrators can create custom modules from Sugar object templates and relate them to existing Sugar modules to track information important to the organization. These customizations, as well as any others performed in the Sugar Studio environment, are fully upgrade-safe.
Composite Applications
SugarCRM® recognizes that integration with your other core systems is a key success factor in your deployment success. Sugar Web Services allow you to easily connect Sugar Enterprise to your existing IT environment, or directly access the Sugar Enterprise database. SugarCRM’s meta-data driven user interface ensures a smooth transition to future versions.
For the Extended Enterprise
In addition to a full set of sales, marketing, support and collaboration features, Sugar Enterprise allows companies to expose key CRM data elements through the Self-Service Portal. By allowing customers to access key account, support and entitlement information, Sugar Enterprise helps companies reduce support costs while staying aligned with customers.
In Control of the Cloud
Sugar Enterprise delivers a cloud computing environment within the product. Cloud Console allows companies to create, test, deploy and manage multiple instances of Sugar Enterprise. With Sugar Cloud Console, companies gain greater control over how their CRM systems are deployed and managed. Based on the Sugar Open Cloud technology that has been developed and refined over five years, companies gain more control and flexibility of customer-focused business processes.
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| Features |
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Sales Force Automation
- Leads
- Contacts
- Opportunities
- Accounts
- Activities
- Documents
- Sales forecasting
- Contracts
- Product catalog
- Quotes
Marketing Automation
- Campaigns
- Email marketing
- Online lead capture
- Web-to-Lead forms
- List management
- Newsletter management
- Campaign dashboard
- Marketing reports
Customer Support
- Case management
- Bug tracking
- Email management
- Case escalation and queuing
- Knowledgebase
- Advanced case escalation and notification
- Customer self-service portal
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Reporting
- Sales pipeline dashboard
- Lead source dashboard
- Monthly pipeline by
outcome dashboard
- Opportunities by lead
source dashboard
- Customizable dashboards
- Custom reports
- Multiple dashboards on
homepage
- Advanced reports
- Advanced charts
- SQL reporting
Collaboration
- Activity management
- Document management
- Shared calendar
- Employee directory
- Project management
- Ajax email client
- Sugar Plug-in for Microsoft Outlook
- Sugar Plug-in for Microsoft Word
- Advanced project
management (Gantt Charts and Grids)
- Reminders and alerts
- Team notices
Mobile
- Wireless edition
- PDA edition
- Offline client synchronization
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Customization
- Module builder
- Custom fields
- Custom objects
- Custom modules
- Custom record types
- Drag-and-drop custom
layouts
- Configure tabs
- Assignment notification
- Workflow automation rules
Migration
- Data import and exports
- Import de-duplication
- Upgrade wizard
- Data quality controls
Integration
- Custom links
- Web-services API
- Sugar Feeds Dashlets
- Cloud Connectors
- My Portal Dashlet
- Module Loader
- Cloud Connectors Data Merge
- Oracle support
Security
- Access control by user role
- Access control by team
- Field-level security
- Module Administration
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