Most of the companies might work with the SugarCRM plain vanilla “out of the box” feature set. However SugarCRM platform is designed to suit any business process that needs to be captured. So some of the companies need a customized SugarCRM solution to improve business processes, integrate with application and perform unique tasks that are specific to the organization.

No matter what your business does, Bhea can customize SugarCRM solution to suit the needs. Customization could be cosmetic changes from Studio or comprehensive code level changes and integrations

Simple Customizations

SugarCRM has a built in Sugar Studio that allows adding, editing and removing fields that are present default in the modules. These customization can be done by your admin once he reads SugarCRM Admin Manual or attends SugarCRM Administrator Fundamentals Training. However Bhea offers a comprehensive scoping and implementation service whereby we can analyse your business process and make recommendations for changes to the system to suit your needs. This customization can help in giving the end user most comfortable experience.

Code Level Customization or SugarCRM Customizations beyond Sugar Studio

Sometimes Studio level customizations may not be enough to make SugarCRM to suit your business process. Bhea can provide SugarCRM code level customization that are upgrade safe. These customization can be simple validations on the fields or adding separate data fields.

Custom Module Creation

SugarCRM module builder helps in creating an entirely new module to capture a new Business Process that is needed for the customer facing team. The new module could be to capture extra information that is not captured by default.

Workflow Automation

SugarCRM workflow engine is designed to create simple workflows that automate most of the work. Workflow can be done based on the status change of a record or on the expiration of time period. Either way Bhea team can work with the end user to come out with the workflows that are required and create them.

Integrations

SugarCRM comes with Web Services SOAP API and can be integrated with any other third party application or website. Bhea’s team can work on your integrations from Websites to SugarCRM and SugarCRM to backend applications.