The Sugar Knowledgebase helps customer support and engineering teams to better manage and share structured and unstructured information. Knowledgebase allows user to create frequently asked questions (FAQs), manage files, and search and rate content - all in an easy-to-use interface.

Impact

• Allows users to create searchable content through full-text search, tagging, categorization and approvals.
• Manages the content staging process so new material is reviewed by a manager who approves and posts the content.
• Includes authoring, posting, and rating of FAQs for internal and external viewing.